CONTACT THE DARK HORSE JEWELLERY
Call 1800 548 003
SHIPPING AND DELIVERY
All orders are carefully inspected and packed before they are dispatched, to ensure the items are in perfect condition on arrival.
To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it.
To reduce the risk of online credit card fraud additional identification may be requested, such as a current driver license or passport, credit card or any other form of identification that will assist in confirming the identity of the card holder.
Please note that The Dark Horse is not responsible for the courier’s delivery schedule. If there are road, traffic or freight issues we will help get you your package ASAP however TDH is not responsible for the delivery once it leaves the head office.
Deliveries over $100 paid in full (Australia wide) are FREE!
STANDARD DELIVERY $5 (2-5 WORKING DAYS)
EXPRESS DELIVERY $10
AUSTRALIA WIDE NEXT DAY DELIVERY (METRO ONLY, RURAL AREAS MAY TAKE A FURTHER ONE DAY) BEFORE 3PM (AEST)
To be eligible for our next day delivery system, your order must be placed by 3pm (E.S.T). This system works best for metro areas based in Australia, if you are in a rural area please allow one more day.
INTERNATIONAL DELIVERY $10 (UP TO 12 WORKING DAYS)
EXPRESS INTERNATIONAL DELIVERY $30 (6-8 WORKING DAYS)
All products are insured against loss while in transit to you. Once you have received the parcel, the goods are your responsibility and The Dark Horse does not insure your item any longer.
If you refuse a shipment from The Dark Horse, you are responsible for the original shipping charges, any Import Fees (Customs charges) that are incurred on the package, and the cost of returning the package to TDH. This amount will be deducted from your merchandise refund.
All orders are shipped through Australia Post. Orders must be received before 3 pm (Australian Eastern Standard Time) each day, to be entitled to the next day delivery service. We try our hardest to ensure fast delivery, although sometimes deliveries can be delayed beyond our control.
When your product is dispatched you will receive an email containing a tracking number and instruction on how to track your package. If a parcel is shipped and no signature can be obtained at the delivery address, it will be taken to your nearest Australian Post Shop for collection. Please collect your parcel within five business days to ensure it is not returned back to The Dark Horse.
The delivery times provided are estimates only. Actual delivery is provided by third parties outside of our control. The Dark Horse will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure you enter the correct delivery address. The Dark Horse can not be held responsible for incorrectly entered delivery addresses.
Please note that parcels shipped to areas outside the next day delivery area may take an additional day to deliver.
Your order will be shipped through International Registered Post. We try our hardest to ensure fast delivery, although sometimes deliveries can be delayed beyond our control.
Please note each country has different import duty and tax thresholds. Depending on your countries import laws you may be charged import duty and taxes by customs at the packages point of entry. Customers are responsible for all custom duty and taxes. Please check your country's taxes, duties, fees, and import restrictions before ordering from our site
All orders have a returns form sent with it. In the instance you do not receive a form, please contact firstname.lastname@example.org. Please contact us to obtain a #RA number, Once you receive your return, please allow one week processing time. We do offer refunds for sale items.
Return & Exchange
Please contact the customer service department within seven days from the date you receive your item/s. We will provide you with a return authority number and instructions on how to return the item/s.
Only exchanges are free, as we will send you an pre-addressed post bag with the item you want to exchange for. You then simply need to pop the unwanted item in the satchel and then in any red Australia Post box. On arrival the item will be inspected to ensure it hasn’t been worn. Products must be returned in their original condition and in their original packaging complete with all tags, instructions and inserts.
Customers wanting a refund are responsible for returning the product to The Dark Horse and all charges incurred are at your expense. All products are to be sent using an appropriate postal service with insurance to ensure the items are secure in transit.
The Dark Horse is not responsible for and will not accept the return of any item that is not returned in a new, unused and unworn condition. All returns must be authorised by The Dark Horse customer service. If an item is returned damaged or not in the condition it was sent to them in, it will sent back to the customer and another delivery fee will be charged.
International customers who would like to return or exchange the product need to contact the customer service department within seven days of arrival. Please note that international customers are responsible for returning the product to The Dark Horse and all charges incurred are at your expense. All products are to be sent using an appropriate postal service with insurance to ensure the items are secure in transit.
Items are carefully inspected and packed before they are shipped. Goods are classified as faulty if they are received damaged. Damage occurring while in transit is uncommon, although in the unlikely event this occur please contact us as soon as possible. Keep all of the original packing material and we will provide you with further instructions. On return of the item we will investigate the fault or damage immediately.
PLEASE NOTE: Due to limited supply of our products the item that you have purchased may be sold out and a complete refund will be issued. If you contact us after two weeks of purchasing an item, about a faulty issue, no refunds can be processed and if we can not obtain you a new item a credit note will be issued.
TAKE HOME LAY-BY
The lay-by option is available for all items up to a total of $500.
Currently Australian customers are only able to use the take home lay-by system. When in checkout you will be see an option, when picking method of payment, to choose lay-by.
Please note, the total you can use the lay-by system on is $500. A 30% deposit must be paid initially and the item/s will be sent out to you immediately.
You will then have exactly four weeks from the date you paid the deposit to finalise the payment. Just log into your account and choose how much you would like to pay off. Failure of payment within the four weeks is theft and The Dark Horse will not hesitate to take legal action. You will be notified after the four weeks if payment has not been made as we understand we can all forget. Legal action is only taken after a certain period after the four weeks has ended and no contact has been made by the customer.
We are currently working on making take home lay-by an option for international customers.