Privacy Policy

The Dark Horse Privacy Policy

Welcome to thedarkhorse.com.au.
The website is owned and operated by The Dark Horse Pty Ltd A.B.N. 51 146 727 077(“TDH”).

This website is located at  http://www.thedarkhorse.com.au (“Website”). 

Under these Terms and Conditions, this Website provides a service for customers to purchase designer jewellery from The Dark Horse. 

Introduction
TDH regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all TDH users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact TDH at info@thedarkhorse.com.au

Collection of Information
In order to use the TDH website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by TDH is collected via correspondence from you or your company, this may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from TDH customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@thedarkhorse.com.au.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@thedarkhorse.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date, CVV). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Unless stated otherwise all prices are in Australian Dollars. Non-Australian currency figures are approximations based on exchange rate. Prices are subject to change without notice. All credit cards are charged in Australian Dollars. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you a tax invoice. Only those goods listed on the tax invoice will be included in the contract formed.

Lay-By
TDH requires customers to provide a valid credit card which will be used to charge a designated amount for four weeks. Please note, for security purposes, customers will be asked to send a scanned image (or picture) of their credit card. All information is private and safe. Failure of payment is theft and The Dark Horse will not hesitate to take legal action.

Communications
TDH uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@thedarkhorse.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
TDH may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. TDH does not share any information with third parties for any unknown or unrelated uses. This site contains links to other sites. TDH is not responsible for the privacy practices or the content of such websites. TDH has no knowledge if cookies or other tracking devices are used on linked websites.

Please review the terms and conditions of each of the linked sites to understand their policies.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on TDH site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Website.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes on this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

TDH Security Policy
TDH uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response. 

• Your complete credit card number cannot be viewed by TDH or any outside party. 

• All transactions are performed under 128 Bit SSL Certificate. 

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. 

• eWAY is an authorised third party processor for all the major Australian banks. 

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by TDH.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. TDH will attempt to send your goods via express post (Australian customers) or Registered International Post (International customers) within the time frame stated in our shipping and delivery section. The delivery times provided are estimates only. Actual delivery is provided by third parties outside of our control. The Dark Horse will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure you enter the correct delivery address. 

The Dark Horse can not be held responsible for incorrectly entered delivery addresses.

If you wish to query a delivery please contact us at info@thedarkhorse.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase you may return it for a refund or exchange within the specified days in our Returns Policy.

Please email us at info@thedarkhorse.com.au, if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. 

All products must be returned in their original condition. Customers must contact TDH before sending any products back. If TDH is not contacted you assume any risk of lost, theft or damaged goods during transit.

TDH will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au

Typographical Errors
If a product is listed at an incorrect price or with incorrect information due to type error or due to incorrect information received from our suppliers, The Dark Horse has the right to cancel the order.

Intellectual Property
All content and software on this site, including the images, text, site design, logos, and graphics as well as the selection, assembly and arrangement thereof, are the property of The Dark Horse, unless specified otherwise.

You may store, print and display the content supplied solely for your own personal use.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Further Information
TDH does not clean the items before they are sold. TDH receives them from the supplier and does not warrant the sanitary condition they are received in.

TDH tries to make sure the items are sent out clean, to the best of their knowledge and ability.

Materials are stated in the description field, customers should use their own precaution when purchasing an item.


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